Retina Consultants P.C. Reduces Patient Door-to-Door Time by 50%

The Challenge

At a busy medical practice like Retina Consultants, P.C., efficiency and accuracy are fundamental necessities. Vitreoretinal surgeon Dr. Tavish Nanda was seeing up to 60 patients a day, while painstakingly adding data to patient files during each visit to maintain accurate records.

With such high patient volumes, his standard method for creating patient notes was starting to impact the personal side of patient care, so he determined that it was time to re-evaluate his documentation processes. 

"I decided I would rather have an automated service that can directly record the encounter, remain HIPAA compliant, and allow us to review the encounter later for documentation purposes," he explains.

Unfortunately, the search for a solution proved more complex than he originally anticipated. His requirements were very specific, and many of the tools he tested were not capable enough. 

"I tried over a dozen other products that included similar things, but there was always an issue. Some were not HIPAA compliant, others required syncing with a Google Calendar (impossible for our system), and some did not provide unlimited transcription plans or a direct in-browser recording option."

Fortunately for Dr. Nanda, his colleagues, and his patients, Notta provides the perfect combination of simplicity, accuracy, and regulatory compliance. 

"Notta has really been the only system that I think has worked so far," he adds. “The implementation was easy, we just log-in in the morning with the web browser and hit the ground running.”

Solution with Notta

Enhanced patient interactions with direct recording

Notta's direct audio recording and unlimited AI transcription features allow Dr. Nanda to keep his focus entirely on his patients instead of splitting his time between assessment and documentation. 

"We're a high-volume, specialized clinic that requires intense focus on the patient, the patient exam, and their vision-threatening problems. Prior to Notta, much of our interactions required us to continuously input data into a medical chart simultaneously, which took away from face-to-face care," he says. 

With Notta's direct recording feature, he only needs a single click to start documenting each patient visit. Notta saves both the audio recording and the full-text transcript, which offers an unmatched level of precision and accuracy. 

Summarizing complex cases to improve future visits

Every patient visit is important, but some cases are more complex than others. Converting complex transcripts into medical charts can be challenging, but Notta's AI-powered transcript summaries make the process much simpler for Dr. Nanda's staff. 

"The AI summary feature is great for complex cases. It helps my scribes who are unfamiliar with how to synthesize the data to provide an accurate summary and action points for charting. This is all very important since I use these very charts at future visits to guide my care."

Notta provides a variety of AI summary templates designed for different situations, including the medical standard SOAP note format. 

Convenient documentation review and secure sharing

Notta stores its recordings and transcripts in a secure online dashboard accessible from any approved device. During the patient visit review process, Dr. Nanda and his staff can read the transcript while listening to the matching audio recording. Any silent sections are automatically removed, and they even have the choice to adjust the playback speed from half-speed up to three times faster than normal. 

"We needed something that saved the audio and transcribed but also spliced out silences and allowed things to be sped up when you're listening to it." 

Most importantly for Dr. Nanda and his team, Notta is HIPAA compliant, so he can rest easy knowing his patients' electronic health information is secure. Notta has received numerous security and data privacy certifications, including GDPR and CCPA compliance, and conducts regular security audits.

The Results: Saved Time & Money 

Dr. Nanda's implementation of Notta at the Retina Consultants practice was an immediate success.

1. Vastly improved patient visitation times

In any business, time is money, and a medical practice is no exception. Deploying Notta has allowed Dr. Nanda to shorten his patient visit time significantly without negatively impacting the quality of care. 

"Ever since discovering and implementing Notta, I've reduced my patient door-to-door time by nearly 50%," he shares. 

2. Saved money on staffing costs 

Retina Consultants, P.C. has also reduced costs by streamlining some administrative overhead. Instead of hiring additional staff to assist with patient visit documentation, Notta can handle the entire process automatically while providing a complete record of everything that was discussed during the visit. 

"I've also saved our practice money by requiring less staffing, and I've increased the accuracy of our documentation by having a time and a transcription to match each encounter," he concludes.